2019 HomeKeeper Recap and 2020 Roadmap | https://myhomekeeper.org

Since 2011, HomeKeeper is proud to have helped people like you manage your homeownership and housing counseling programs more efficiently, and report on your impacts with ease.

Through the years, we’ve remained committed to our core belief that better data begets brighter insights, smarter decisions and bigger impacts.And we’ve also learned that better systems means better service, stronger stewardship and of course, happier staff.

2019 was a year of growth for HomeKeeper, including achieving 100 HomeKeeper participating organizations! We are excited to share accomplishments, lessons learned, and where we are going next.

HomeKeeper Community

Our HomeKeeper community continues to expand. We welcomed 24 new organizations in 2019. This included 16 homeownership users, and 9 housing counseling users. As of February 2019, we have a total of 103 participating organizations.
Multiple participating organizations continue to provide valuable examples of the power of using HomeKeeper to track your programs in Salesforce, including impact reporting, housing counseling activity, and cultivating partnerships between housing counseling and homeownership programs.

Product Development

HomeKeeper continued working on its latest version. Planned for release in 2020, we will include new features to facilitate housing counseling and homeownership program tracking, many based on user suggestions.
In addition, we built features designed to make the lending process more efficient for CLTs, which will become available in 2020.

The HomeKeeper National Data Hub

In 2019, the Lincoln Land Institute published a new working paper in partnership with Grounded Solutions Network based on shared equity homeownership program data aggregated in our HomeKeeper National Data Hub.
- The paper is titled Tracking Growth and Evaluating Performance of Shared Equity Homeownership Programs During Housing Market Fluctuations
- It is the largest and most comprehensive look at 58 shared equity programs, over 4,000 housing units, in 20 states over three decades.
- HomeKeeper users presented on these findings alongside Research staff from Grounded Solutions.
Have you seen your data in a Social Impact dashboard? Fifty-seven organizations have contributed data to the HomeKeeper National Data Hub.
Are you a HomeKeeper Hub contributor? If so, we’ve continued to maintain and update your interactive Social Impact Report, which benchmarks your data against your peers. We also regularly update the Public Dashboard so anyone can view aggregate data

Support and Training

We’ve helped you build your HomeKeeper skills. Have you joined us on one of our webinars lately? We’ve hosted 30 this year, including our monthly New User Q&A and Office Hours and trainings on reporting for beginners or advanced users, Lightning users, and Habitat cohorts. Couldn’t attend? Access the recordings in our Support Forum.
You asked. We answered. You submitted 10% more tickets in 2019 than in 2018. We did our best to help you get the information or support you needed.

Other 2019 Highlights

Check out 2019 HomeKeeper by the Numbers.
We published a new searchable website that is easier to use on mobile devices.

2020 Roadmap

In 2020, participating organizations can expect continued support from HomeKeeper. In particular, we will be:

Assisting you and connecting you with your peers to ensure you are supported and your program is successful. We will continue with office hours, webinars and email ticketing support, as detailed in our 2020 Training and Support Schedule. Remember, users can always contact us at Support@MyHomeKeeper.org, or sign into our Support Forum to log a ticket.
We will offer hands-on training and skill building opportunities at the 2020 Grounded Solutions conference. We continue to explore other ways to offer training.
Releasing more HomeKeeper features. We will release a new version of HomeKeeper which will include new features including to track custom demographic data that accurately reflects your community. This is part of the Grounded Solution Network commitment to promote racial equity in our work.
Growing our membership. We expect to add at least 10 new members in 2020, and will continue to target high capacity Habitat for Humanity affiliates and City inclusionary housing programs. Who do you know that might be able to benefit from HomeKeeper?

Thank you for your continued support as a HomeKeeper user. Without your participation, dedication and commitment, the HomeKeeper program would not be possible! -Tiffany and Cheryl

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