We're now a HUD-Approved CMS! Learn more.

FAQ

Q: Can we customize HomeKeeper to fit our program needs?

A: Yes! One round of customization is included in one-time enrollment fee and includes implementing a series of customization based on an initial setup survey.  The Salesforce platform is designed to allow you to customize your HomeKeeper just the way you want.    You can add custom fields, custom reports and dashboards, add new functionalities and install other apps alongside HomeKeeper.  If your program requires complex level of customization, you can always contract with a Salesforce.com development partner.  You can work with one in your area, or we can recommend a few that are familiar with HomeKeeper.

Q: I need to provide reports to my board each month. Can I do that with HomeKeeper?

A: Yes!  One of the most powerful features of HomeKeeper is its ability to provide real time reporting on ALL of the data you capture.  If you don’t find what you need in the standard report templates that are included with HomeKeeper, you can create custom reports in different formats (tabular, summary or matrix) with the ability to drag and drop fields into the report, change the location of columns, filter data (equal, not equal to, less than, greater than, contains, does not contain, etc.), and create charts and graphs associated with your report.   Reports can be exported (in Excel or CSV format) for further manipulation, and you can save report templates so that you can run the same report each time you need it without having to create a new report each time.  Have a report that your board wants the 1st of each month?  No problem.  You can even schedule a report to run and automatically have it sent to board members on the day(s) of your choosing!

Q: Who can become a HomeKeeper Organization?

A: Any company can become a HomeKeeper Organization, though there are discounts for non-profit organizations.

Q: I already have the Nonprofit Success Pack from the Salesforce Foundation. How is HomeKeeper different?

A: The Nonprofit Success Pack is a suite of apps that provides tools for managing donors and constituents.  HomeKeeper is designed specifically for managing a homeownership program and helps staff manage properties, homebuyers, homeowners, transactions and more.   Both HomeKeeper and the Nonprofit Success Pack work well side-by-side, and by having both fund development and homeownership program management in one system, you’ll have new efficiencies and a higher level of coordination between your departments.

Q: What am I getting when I join HomeKeeper?

A: You get more than just HomeKeeper when you sign up. Here’s a run down:

Salesforce.com
Salesforce.com is a constituent relationship management (CRM) system. It provides the base for tracking contacts, organizations, task, activities, and has incredible flexibility in letting customers customize their database to do whatever they can imagine. It has a solid analytical system to customize reports and create dashboards. Want to know more about why Salesforce is a good solution for Nonprofits? Read Ten Benefits of Salesforce As A Nonprofit CRM.

HomeKeeper
HomeKeeper is one of the many “apps” built on the Salesforce.com platform. Think of your your phone. Whether you have a Windows phone, Android phone or iPhone, you have your phone platform and you have added an “app” or two to make your phone more than a phone. HomeKeeper is a robust program management app designed specifically for affordable homeownership programs. It provides one place for all your property, homebuyer and program data, and oftentimes you won’t even realize you’re on Salesforce, because you do so much work within the HomeKeeper app.

Nonprofit Success Pack
The Nonprofit Success Pack (NPSP) is an additional app on Salesforce managed and supported by the Salesforce Foundation. This app provides basic fund development functionality along with functionality to track Contacts, Households and Accounts. Read more about the the Nonprofit Success Pack here.

Wow, that’s a lot! Where do I go for help?
The great thing about being part of the Salesforce platform with the HomeKeeper and Nonprofit Success Pack apps is that you are part of a large community of users throughout the world and in your own backyard. This community can be helpful to you in so many ways, but you have to jump in. Read More.

Q: How much does HomeKeeper cost and what do I get?

A: There is an initial enrollment fee and an annual fee. We’ve created a sliding scale for annual fees that are discounted based on the size of your portfolio, number of programs and nonprofit status.  For more details, please visit our pricing page.

Q: Where is HomeKeeper hosted?

A: HomeKeeper is hosted on Salesforce.com’s platform in the cloud.   Salesforce.com is the pioneer and industry leader in cloud computing with over 60,000 organizations and over 1.5 MM users.   Over 15,000 non-profits currently use Salesforce.   You can learn more about the Salesforce Foundation at http://www.salesforce.org/ .

Q: How are HomeKeeper and Salesforce related?

A:   Salesforce.com like a smartphone, with existing functionality, like a common contacts database. Like your smart phone, Salesforce.com has an App Exchange where you can select from over 1000 applications to complement the functionality of Salesforce (i.e. Fundraising, Accounting, broadcast email, volunteer management etc.) HomeKeeper is an app that is installed in your Salesforce Account. With HomeKeeper, you get the best of both worlds, a best in class CRM from Salesforce and best in class homeownership program management from HomeKeeper.  We have invested significant resources into HomeKeeper to date, and are committed to continually improving the app.

Q: I'm concerned about protecting the security of the people we serve. How does HomeKeeper do that?

A: Salesforce.com utilizes some of the most advanced technology for Internet security available today.   In addition, salesforce.com is hosted in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders.   Read the Salesforce security statement.

 

Explore

Find out what you've been missing. Learn More

 

Ask Us

You've got questions. We've got answers. Ask now

 

Become a member

Say goodbye to bad data once and for all. Get started

 
 
 
 
Portland Web Design - Watermelon Web Works LLC